Cancellations

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within twenty-four hours of the Order being placed. If Buyer cancels his/her Order after twenty-four hours of placing it, Techguy Info Service LLP shall have a right to collect a penalty of 25% of the Order amount for breach of contract terms as a compensation for the damages suffered by Techguy Info Service LLP, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post paid, to compensate the Merchants, delivery partners and Engineers.

Return

Buyer may be entitled to a refund for prepaid Orders. Techguy Info Service LLP retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason.

Buyer may be entitled to a refund upto 100% of the Order value if the delivery partner fails to deliver the Order due to a cause attributable to either delivery partner or Techguy Info Service LLP, however such refunds will be assessed on a case to case basis by Techguy Info Service LLP. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice.

Buyer may be entitled to a refund upto 100% of the Order value if the delivery partner fails to deliver the Order due to a cause attributable to either delivery partner or Techguy Info Service LLP, however such refunds will be assessed on a case to case basis by Techguy Info Service LLP. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice.

Techguy Info Service LLP decision on refunds shall be final and binding.